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This Refund & Returns Policy outlines the procedures and conditions for returning products or requesting refunds, ensuring that the process is smooth and transparent. At Digital Marque, your satisfaction is our top priority. We are committed to delivering high-quality digital and print solutions that empower your business.
This Refund & Returns Policy applies to all products and services offered by Digital Marque, including both digital products (such as downloadable content, software licenses, and e-services) and physical products (like printed materials and merchandise). By purchasing from Digital Marque, you agree to the terms set forth in this Refund & Returns Policy.
Our digital products are delivered electronically and are available for immediate download or access upon purchase. Once you have accessed or downloaded a digital product, it is considered a final sale and is non-refundable. We encourage you to review product details carefully before making your purchase. In the rare event that you encounter a technical error or defect with a digital product, please contact our support team immediately. We will investigate the issue and, if confirmed, take appropriate measures to resolve it according to our Refund & Returns Policy.
We take great pride in the quality of our physical products and want you to be happy with your order. If you receive a physical product that is defective or does not match the description provided at the time of purchase, you may return it within 14 days of delivery. To be eligible for a refund, the item must be in its original condition and packaging.
It is important to note that, under our Refund & Returns Policy, any shipping fees incurred during the original purchase and the shipping fees for returning the product will not be refunded. These fees will be deducted from your total refund amount. This ensures clarity for our customers, so you understand that while the cost of the product may be refunded, the logistical costs associated with both the initial shipment and the return shipment are non-refundable.
If you are not completely satisfied with your purchase, please follow these steps to initiate a return or refund under our Refund & Returns Policy:
Certain items are excluded from this Refund & Returns Policy. Custom or personalized products are considered final sale and cannot be returned or refunded. Additionally, once a digital product has been accessed or downloaded, it becomes non-refundable unless a proven technical issue exists. Our policy is designed to provide clarity so that you know exactly what to expect when making your purchase.
Digital Marque is dedicated to delivering reliable digital and print solutions along with exceptional customer support. We continuously review our Refund & Returns Policy to ensure it meets your needs and adheres to industry best practices. Your feedback is invaluable in helping us maintain the highest standards of service. If you have any questions or require further assistance regarding our Refund & Returns Policy, please do not hesitate to reach out to our team. We are here to help and ensure that your experience with Digital Marque is positive and stress-free.
We encourage you to review this Refund & Returns Policy periodically, as updates may be made to reflect new services, products, or regulatory requirements. Being informed helps you understand your rights and our responsibilities. Should you require any clarification, our customer service team is always available to provide additional information.
Thank you for choosing Digital Marque for your digital and print solutions. We appreciate your trust in our brand and look forward to supporting your business growth with dependable, innovative, and customer-focused services.
